FAQs

Do I need an account to place an order?

No. You can place orders even without an account. However, we highly encourage creating an account for faster checkout and payment as your details will be auto-filled. This also allows you to be included in our mailing list for exclusive offers and promotions.

How do I place my order?

On the Scout Shopify page, just click on "products" or "collections." Select the item you want to include, indicate the quantity, then click "checkout." You may also add more items in your cart before checking out. Follow the steps for payment. All orders come with a free copy of the magazine's current issue.

How do I track the status of my order?

A representative from our distribution team will email or call you when your order is on its way for delivery.

How long does it take for my order to be delivered?

You will receive your ordered merchandise within four (4) working days from the day that your payment is confirmed.

Can someone receive my order for me when I'm not around during delivery?

Yes. Please prepare an authorization letter for your representative, and provide a photocopy of a valid ID. Our delivery staff will look for these documents when you're not able to personally receive your ordered items

What are my payment options?

You have three options: Cash on delivery, bank deposit, or thru credit card via PayPal. You'll see the payment details upon checkout.

Do you accept bulk orders?

Yes. You can indicate the quantity of the products in your cart. Shipping charges also apply.

How much is the shipping charge?

Standard shipping charge is Php 80.00 for orders that are 5 kg and below. For bulk orders that exceed 5 kg, there's an incremental Php 20.00 charge per additional kilo.

Are Scout merchandise available nationwide?

As we are rolling out Scoutmag's online store, we are initially available for delivery within Metro Manila only.

Do you allow returns or exchange of merchandise?

Payments are non refundable, but we replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at buyscoutmerch@gmail.com or call us at +63 (917) 585-4870

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement.

To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, we also require the original receipt as your proof of purchase.

Shipping
We will contact you to schedule the pick up of the product your are sending for replacement. We will also get in touch when the replacement product is ready for delivery.

Are my personal details kept private?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.